This session will review how to deal with those requests that appear outside the typical ILL workflow. We'll cover Conditional messages, connection manager errors, failed odyssey deliveries, partial receipts and stale request processing.

Author
Heather Black
Subjects
Odyssey, Borrowing, Lending, Troubleshooting, Workflows, Customization Manager, Renewals , OCLC, System Group Alerts, Maintenance, Unfilleds, Conditionals, Recalls, Basic, IDS Mentors
Products
ILLiad
Duration
1h 59m 50s
Created
January 23, 2014
Updated
July 27, 2017

Resources

None

Introduction
1m 46s
Conditionals on the Lending Side
16m 27s
Conditionals on the Borrowing Side
5m 11s
Renewals-Lending
6m 33s
Renewals-Borrowing
5m 57s
Automatic Renewals
3m 57s
Mediated Renewals
4m 39s
Renewal Restrictions
3m 39s
Renewal OK Processing
7m 15s
Renewal Denied Processing
2m 27s
Customization Manager Keys
2m 57s
Recalls
2m 49s
Undo Shipped
1m 58s
Unfilled
2m 8s
Special Messages
12m 43s
Connection Manager Errors
12m 5s
Alerts
8m 50s
Manual Updates
2m 2s
Failed Odyssey
7m 21s
Email Errors
1m 59s
Flagged Requests
2m 11s
Stale Request Processing
4m 56s