This session will review how to deal with those requests that appear outside the typical ILL workflow. We'll cover Conditional messages, connection manager errors, failed odyssey deliveries, partial receipts and stale request processing.

Author
Heather Black
Subjects
Borrowing, Overdues, Email Templates, Customization, Email, Basic
Products
ILLiad
Duration
0h 12m 5s
Created
January 23, 2014
Updated
February 05, 2015

Resources

None

Activating the Automatic Overdue Notification Service
2m 28s
Creating an Overdue Notification Schedule
3m 21s
Editing Overdue Notice Email Templates
3m 2s
Managing Overdues
3m 14s