Many times new ILLiad users are given training in all the basic processing procedures but may not have been given rationale for why things work the way they do. In this interactive session, we'll move beyond the "how" of ILLiad request processing to the "why." We'll walk through the basic Lending, Borrowing and Document Delivery workflows and discuss what's going on behind the scenes without getting too "techy."

Here some of the things you'll learn:

When can you manually route request vs. using auto-update options like Finished Searching

How ILLiad and OCLC WorldShare ILL work together

Best practices for each module

How your workflow affects your statistics

We'll assume a basic understanding of the ILLiad workflows, but you'll want to bring your questions and be ready for discussion. This session will appeal to those who want to know more than "just click here."