Minding your Flags & Queues: Tools to Organize your Work
ILLiad includes powerful customization options for automating and organizing work. This session will focus on using flags, custom queues, and system routing to reduce staff time spent on routine tasks. We'll review how to implement these features and discuss their use within context. Participants will also work in groups on case studies to use the tools to solve workflow problems. Bring your own workflow issues and leave with a solution.