View this session and learn how to use ILLiad tools such as the Document Delivery module, OCLC Direct Request, Odyssey Trusted Sender, addons, automatic renewals, & custom templates to provide better customer service to your ILLiad patrons.

Author
Caitlin Hafen & Kerry Keegan
Subjects
ILLiad 2015 Pre-Conference
Products
ILLiad
Duration
2h 18m 32s
Created
April 29, 2015
Updated
April 29, 2015

Exceed Expectations Part 1
1h 0m
Exceed Expectations Part 2
1h 17m