What should you do when you see a stop sign symbol in your ILLiad client system group? What is a Flagged Request anyway and how can you fix it? This class will focus on handling requests that appear outside the typical ILL workflow as well as simple ILLiad client maintenance tasks.

Topics include: 

• Conditional messages
• Unfilleds
• Connection Manager errors
• OCLC Special Messages
• Partial receipts
• Failed Odyssey transmissions
• Recalls
• Renewals
• Flagged requests
• When the other library doesn't update properly