What if the Dean/Director Asks Why Our Turnaround Time is Higher or Fill Rate is Lower than our Peers?
In this presentation I will determine how to gather and analyze statistics from ILLiad and OCLC on Turnaround Times and Fill Rates to answer this question. I will emphasize how to make reports understandable to a Dean or Director, especially emphasizing the factors that go into the fluctuations of their ups and downs. Finally, I will emphasize how to compare Turnaround Times and Fill Rates with those of peer institutions. Is it fair to compare? How do we present all of this information to a Dean or Director so that they do not make negative conclusions. How do we present information to meet our goals as a department?
- How to look up and compare various reports
- How to decide which format for presenting data is best for a cause
- How to benefit the needs of the department and institution through reporting