Your ILLiad database provides a rich resource for identifying and targeting users groups whom you want to know more about. User surveys, backed up by hard numbers from your ILLiad data, provide a powerful tool to determine whether you are meeting users’ expectations and can provide insight into means to better meet those expectations.  A survey of undergraduate students who requested textbooks will provide an example of how to create such a survey and how to query your ILLiad data to see if you are meeting expectations.

• How to identify a population to survey using your ILLiad data, both users and request type
• How to design an effective user survey and distribute it successfully
• How to demonstrate you are meeting (or determine what you can do differently to meet) the user expectations identified in your survey by using data from ILLiad.