Your ILLiad database provides a rich resource for identifying and targeting users groups whom you want to know more about. User surveys, backed up by hard numbers from your ILLiad data, provide a powerful tool to determine whether you are meeting users’ expectations and can provide insight into means to better meet those expectations.  A survey of undergraduate students who requested textbooks will provide an example of how to create such a survey and how to query your ILLiad data to see if you are meeting expectations.

  • How to identify a population to survey using your ILLiad data, both users and request type
  • How to design an effective user survey and distribute it successfully
  • How to demonstrate you are meeting (or determine what you can do differently to meet) the user expectations identified in your survey by using data from ILLiad.
Kurt Munson
ILLiad 2015 Conference
0h 51m 31s
April 07, 2015
April 08, 2015

Understanding Your Users and Improving Their Experience Using ILLiad Data
51m 31s