In 2013-2014, The Ohio State University Health Sciences Library re-imagined our ILL program with three goals:

  • Serve patrons more efficiently.
  • Reduce dependency on manual workflows.
  • Improve turnaround time.

Although ILLiad was available, it was not used to its full capacity. A significant retirement meant no staff were fully trained in ILL administration. What could have been chaotic and disruptive for the department transformed into an opportunity for change.

  • Configuring ILLiad to work with DOCLINE.
  • How to advocate for your library with each transaction.
  • Building a culture of 'yes' in resistant and separatist libraries.
Author
Angela Galvan
Subjects
ILLiad 2015 Conference
Products
ILLiad
Duration
0h 55m 15s
Created
March 31, 2015
Updated
April 02, 2015

ILLiad for Medical Libraries
55m 15s