As budgets shrink and our workloads increase, wouldn't it be nice if you could automate some of your mundane daily tasks? Maybe you'd settle for improving your webpages so you don't have to explain what Request Sent really means to the undergrad waiting at their PO Box to for their loan to be delivered. Learn more about opportunities to extend ILLiad and make use of all these built-in gems. You don't need any coding experience to understand this session; just watch with an open mind and thoughts about how you'd like to improve upon the things you're already doing.