Tracking and history for front-line support staff Support calls don’t need to be transferred from staff to staff–with a little training front line staff such as circulation and reference desk, can answer many “where’s my stuff” questions.

 

***Due to little or no audio for this session, the video is unavailable. The .pdf has been provided as a resource in a link below.***

Author
Collette Mak
Subjects
ILLiad 2014 Conference
Products
ILLiad
Duration
0h 0m 0s
Created
March 17, 2014
Updated
April 22, 2014