Do you offer special services to some patrons (like faculty) but not to others? Would you like the modify ILLiad default messages to better reflect your policies? Do you manually delete or throw away certain print documents that you do not need? Are you routinely sending email about ILL items outside of ILLiad?

This workshop will review a variety of ILLiad configurations which can be used to meet the unique needs of your library operations and patron requirements. The session will begin with a review of possibilities and use cases, but also allow time for participants to discuss an issue affecting their workflow.